five star market research company reviews

We Recruit Reliable, Genuine & Engaged Participants For Your Market Research Projects.

recruiting participants for research
  • Market Research Society (MRS) accredited recruiters.
  • 99% turnout rate - thanks to a 27 year expert recruitment process, & screened respondents on standby.
  • 'Highly' experienced participant recruitment team - relax & know you're in good hands.
  • Consumer, medical & patients, c-suite & highly specialist/bespoke respondents.
  • UK & global b2b & b2c coverage.
  • Easy, transparent pricing - no surprises!
Request a Same Day Feasibility & Quote

Recruitment for all market research types

people in busy shopping street that we will use market research participant recruitment to obtainpeople in busy shopping street that we will use market research participant recruitment to obtain

We specialise in every element of the market research participant recruitment process; respondent identification and planning, screener checking or creation, recruitment and management, and back checking.

We can recruit for:

  • Focus groups;
  • Depth/one-to-one interviews;
  • Remote equivalents e.g. online web interviews, audio/visual (AV) groups;
  • UX/Usability testing;
  • Eye-tracking studies;
  • Clinical research trials;
  • Bespoke panels for product testing, bulletin boards/forums, online communities;
  • Mystery shopping;
  • And more.

First Class Respondent Recruitment Screening

research respondent looking at phone for participant recruitment opportunitiesresearch respondent looking at phone for participant recruitment opportunities

All of our respondent marker research recruitment is carried-out entirely in-house, so you can be rest assured that each participant has been checked and verified by our own UK based team (and none of the work has been passed on to third party recruiters!), allowing us to deliver a cost-effective recruitment service.

As part of our recruitment package, you will receive regular updates - between every 1 to 2 days - which will detail the number of participants recruited, their full screening criteria, demographic information, and steps that the MRFGR team have taken since the last update.

Our internal market research recruitment procedures are the most rigorous within the whole of the market research industry, which is why we are able to personally guarantee that you'll only ever get respondents from us who have the following important attributes that make for a successful recruit:

Genuine Respondents

The team are trained to pay special close attention to so-called 'professional respondents' who behave deceptively on market research screeners in order to be selected for a project. We utilise a multiple screening approach (more on that later), and an in-house, highly effective respondent management tool, so that only suitable & honest participants take part in your research. To put it bluntly, when a respondent fits certain recruitment criteria, we don't just take their word for it - we check, verify and validate every single person before booking them in for research. Some recruitment agencies may find this to be an unnecessary step, but at MRFGR, we're committed to the authenticity needed to ensure your findings are as valid and useful as they possibly can be.

Engaged, chatty and polite

Our team will personally speak to all of the respondents before they are booked in for your market research session. During this chat, a number of things are assessed - including engagement, interest, conversational etiquette, comprehension, along with speaking and listening skills. Insightful conversation has never been more important than it is in market research, which is why we won't recruit respondents who 'just answer your question' with "yes", "no", "maybe" or a 'grunt', but ones that will engage with what you're asking and help toward a lively and insightful discussion.

Screening process

To ensure maximum transparency between participants and our clients, we operate on a three-stage screening process:

  1. Participants are screened via our own in-house online screening tool.
  2. They are then re-screened over the telephone in a more informal setting. In a world where everyone is different, recruitment screeners can be an arbitrary method of defining who a person is, so further telephone screening aims to spot any differences in what the respondent says and what they've detailed on the initial screener.
  3. For hard-to-reach respondents or business users, these will be further checked where circumstances allow - usually through the provision of hard-proof (an email, company profile, vehicle documents, etc). Such steps will also be further clarified at the commencement of a project.

Punctual and going to attend

There could be nothing worse than hiring a venue, planning a market research discussion, having the moderator prepared, only to find that a number of respondents don't show up. Over the years, MRFGR have maintained an 'extremely' high turnout rate of 95%+ and developed a reliable method of making sure everyone attends.

  1. We will touch base with respondents a minimum of three times, including the morning of their session.
  2. For longer or longitudinal market research, we will set up regular respondent reminders as agreed with the client.
  3. We provide full directions and maps to respondents, ensuring that they can find the venue without issue.
  4. We are always on hand to field any last minute calls from respondents that may still be experiencing problems with finding the focus group venue (or in the event of remote groups, helping them with any technical issues).

High Quality, Trusted Service & GDPR

people having a discussion in a market research focus grouppeople having a discussion in a market research focus group

We always operate on the belief that we’re only as good as our last job so please trust us when we say you’re really going to get the very best market research recruitment service possible (please feel free to read through our most recent client testimonials toward the bottom of this page, or reviews from our Google Place listings for our London, Manchester, Leeds, Birmingham & Hull office locations).

GDPR

It's also worth noting that we are fully GDPR compliant and will take care of all appropriate measures when it comes to transferring contact details, personal data, and screening information to any of our clients. We have a responsibility of transparency and security towards all of our respondents and all of the necessary consent and documentation on our side of the process will be handled by MRFGR staff. For instances where the client acts as data controller (e.g. focus group recordings), MRFGR can help with the creation of GDPR-approved consent forms and also gather the relevant signatures. In addition, if you have any GDPR concerns or questions throughout the project, our data protection officer will be on hand to assist you.

If you would like to know more information about how we can help you find people for your research projects please click here and you will be diverted to our ‘FAQs’ section (for respondent recruitment, click on 'Client Questions'/'Respondent Recruitment & Attendance'.

MRFGR in a Nutshell

Offices.

We're a friendly & affordable, MRS research recruitment accredited, UK & International market research company with offices in London, Manchester, Birmingham, Leeds & Hull.

Research Experience & How We Can Help.

With over 27 years research experience, we are one of the UK's leading field research companies providing trusted white-label (under NDA) research support for market research companies & internal marketing & research departments.

Who We Work With.

From enterprise level global businesses and start-ups, to small boutique agencies and individual consultants, we work across the UK, Europe, US, Canada, Australia, India, China, Japan, and most countries in-between, for a plethora of marketing & creative agencies, end clients (notice a very small selection of those in the bar at the bottom of the page), and even - under NDAs - a lot of other competitor market research agencies (yes, we really are that good). At our last count we had over 1700+ clients on our books and over 125 '5-star' google reviews.

Pricing & Proposals

All projects are based on a transparent, one-off fixed project price (through an easy requirement discussion), or for respondent recruitment on a price per recruit plus project management, with the majority of our clients using us over a period of many years, coming back time and again for each new project.

We love to hear about new project proposals (big or small) so are more than happy to offer free, no-obligation, project feasibility & quotes, for any number of enquiries you may have. After-all, everyone needs help when creating a research bid or running an idea past the boss!

We're here to help everyone and once you've worked with us, we're 100% confident that you won't want to work with anyone else.

Client References

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We have used MRFGR to recruit participants for multiple research projects with varied samples sizes and sometimes challenging recruitment criteria. They have a calm and professional manner, providing us with regular updates in the lead up to and on the day of research projects. Multiple touch points with participants approaching the study date ensures drop-out rates are extremely low with replacements usually being found very quickly if necessary. I look forward to working with MRFGR in the future.

Theo L - e.on / Tesco Projects

"Our organisation, the Solicitors Regulation Authority, has used MRFGR to support our recruitment requirements for focus groups and public events and we have always found their service and achievements to be excellent. They have demonstrated a commitment to meet last-minute requirements in a calm and professional manner and we would not hesitate to recommend them."

Richard S - Confidential Client & Project (details provided on request only)

The groups in Chipping Norton went really well thank you. We had a full turn out to both of them. I would just like to say that we have been very impressed with the number of participants you have managed to recruit to these groups, your regular updates on the recruitment progress, and your follow up contact. We have also had very positive feedback from the participants about their contact with you. We will definitely consider MRFGR in future when wishing to recruit participants to similar groups.

Rachael A - Countrywide Project

Hi Stephen Both groups went very well - a key client attended the first and was very pleased. Very articulate groups, really impressed especially considering it was such a difficult recruit (recruiting Somalis). The hotel was great too, incidentally, a nice place to do groups. Many thanks for your hard work on this - hope you feel it was worthwhile!

Luke M - Sky Project

"It's always a pleasure to work with MRFGR. They are a great partner who consistently recruit high calibre respondents to take part in our research projects and workshops. Always professional and very reliable."

Susanne G - Warburtons/Snapple/Unilever/Dove/Nature Valley/Nescafe Coffee Projects

"When I phoned Matthew at MRFGR I was in a bit of a pickle. I needed to recruit 25 consultant pediatricians for telephone interviews (with minimal incentive) across 8 countries, two of which were non-English speaking. Oh, and I needed to have recruited and completed the interviews in 12 working days. Surprisingly, Matthew wasn't taken aback by this and set about the task with enthusiasm. Even against these challenging timescales, Matthew was able to deliver all 25 consultants - a phenomenal effort. I was extremely happy. And, more importantly, so was my client."

Sebastian W - NHS Project.

"MRFGR were not the cheapest firm who pitched for our work, but I am happy that I decided to go with them. I feel that their database is extensive and this combined with their excellent client service means that they offer a higher degree of reassurance and peace of mind than other recruitment agencies we have worked with in the past. When we had a problem to resolve at short notice they did this very quickly. I would happily work with them again."

Richard B - Vodafone Project.

I would like to take this opportunity to express our appreciation for the work that you recently carried out for us. Stephen and MRGR were recommended to me by a colleague. It was important for us to find a company who could understand and deliver our brief on a very tight schedule. Stephen demonstrated a level of knowledge and professionalism that gave us the assurance that this would be achieved. The result was a report that clearly met the objectives of our brief, was presented in a professional manner, which then enabled us to present the findings to our customer with confidence. We would not hesitate to recommend or use Stephen again.

Andy W - Confidential Client & Project (details provided on request only)

"MRFGR recruited four focus groups for our research across a variety of settings, including socio-economically deprived urban communities and very small rural communities. Despite the significant challenges these settings posed MRFGR ensured that all our focus groups were fully attended, and with a minimum of fuss. I would have no hesitation in recommending them for recruitment work."

Murray G - Nottingham University Project

"MRFGR is the first external company we have used for sourcing focus group attendees. Although we have organised many groups previously I would definitely use MRFGR again. The costs were reasonable and the attendees we have received have been exactly the right target groups. The level of communication has been satisfactory too with regular updates leading up to each focus group. Matthew has managed all of the groups we have requested and there has been no issues. I would recommend trying MRFGR."

Doug S - Confidential Client & Project (details provided on request only)

 TAGS

Research Participants | 99.9% Research Attendance Rate | Research NDA Compliant | Expert Field Research Support | Same Day Feasibility & Quote | 27 Years Recruit Experience | Leading UK Participant Support | Will Beat Any Quote | Participant Recruitment & More | Rapid Participants Recruitment | Genuine, Engaged Participants | MRS Research Accredited | Easy Low Price Per Recruit | Over 125 5-star Reviews