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Customer Satisfaction Survey

Hear your customer’s voice

Online surveys are a vital resource when it comes to understanding your customer’s motivations and evaluating your performance. In short, they provide useful insights that you can act upon to effectively boost sales and exponentially increase business growth. The experienced team at MRFGR can help you to craft superior quality questionnaires that will gather valuable feedback in a variety of formats, including: text, numerical, rating, ranking, array, multiple choice, amongst others (please contact the team for more details). The MRFGR survey platform offers formatting options to suit client’s presentational requirements and utilises sophisticated logic that responds to user-input, allowing for randomisation and predetermined question sets.

Designing the right survey

MRFGR has over 15 years of experience in constructing perfect online surveys to suit our client’s requirements. As part of the process our expert team will consider:

What to ask;
How to word it, and;
The insights you can gain from your responses.

Importantly, our considered approach will ensure you get the best response rate possible. Short, snappy and to the point, we’ll ensure you don’t make the same mistake as the other 95% out there who’s surveys are too long, too complicated, and generally ill thought out. Getting the data you need and getting more of it is the formula we stand by.

Engage the right people
The MRFGR survey platform makes strides in accessibility so that every single one of your customers has an opportunity to give their opinions. Respondents can give feedback on their preferred device (Computer, Tablet, Mobile) and translation into multiple languages is available to ensure global interaction. We can engage with your customers in a variety of ways; email, text, call, face-to-face, or through our website, depending on the target audience or preference.

Gathering data responsibly
During data collection, MRFGR has a stringent authentication process that ensures fraudulent responses are removed from the survey pool so that you only receive valid data. Our checks are both automated (through algorithm and flat-lining checks) and also manually performed by dedicated members of the team. Delivering reliant and robust data to enforce your insights and findings is one of the main principles at the core of MRFGR’s Online Survey division.